Emergency or next day
| Call | Decision | Note |
|---|---|---|
| Door stuck open at night | Emergency | Home not secure |
| Car trapped, needed tonight or early morning | Emergency | Missed shift, medical trip |
| Broken spring, door off track | Emergency | Tell them not to lift it |
| Door hit by a vehicle | Emergency | Often stuck open too |
| Noisy door, remote not working | Next day | |
| Tune-ups, new door quotes | Next day |
Safety first: the spring warning
A door with a broken torsion spring is very heavy and can drop. The first thing a caller should hear is "please don't try to lift it by hand". It protects them and it protects you.
The spring broke and the door won't close. I can't leave the garage open all night.
Please don't try to lift it by hand; it's very heavy without the spring. What's the address?
Our after-hours visit is $129, credited toward the repair. Shall I send a tech tonight?
Fee agreed · paging on-call tech… accepted
Don't lose the routine calls
Most night calls to a garage door company aren't emergencies. They're still jobs. Next-Day Booking puts them into tomorrow's schedule while the caller is on the line, so they don't book someone else in the morning.
What Josie does
- 24/7 Emergency Line: Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
- Emergency Fee Consent + Payment Link: States your after-hours fee and gets a clear yes before anyone is woken. Can text a payment link.
- Next-Day Booking: Routine night calls get booked into tomorrow's first slots instead of "call us back".
- For your trade: After-Hours Answering Service for Garage Door Companies
Common questions
Is a garage door stuck open an emergency?
For most garage door companies, yes, because the home can't be secured overnight. You decide in your rules.
Can routine calls be booked automatically?
Yes. Josie books them into your Google Calendar, morning slots first, and texts a confirmation.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.