Your answering service took a message.
Josie gets a yes.
Josie calls whoever is on call with the job summary. They press 1 to accept. If nobody answers, she moves to the next person, then to you. Nobody falls through the cracks.
7-day free trial · 200 AI min/mo · cancel anytime
"We took a message" is where night jobs die
A message only works if someone reads it and calls back fast. At 2am, the on-call tech is asleep, the text sits unread, and the customer calls someone else.
Or one person carries the phone every single night because there's no rotation, and burns out.
Calling Mike (on call this week)…
Emergency job from Rapid Flow Plumbing. Burst pipe at 12 Oak Street, water off at the main. Customer Dana agreed to the $189 fee. Press 1 to accept, 2 to pass.
(presses 1)
Accepted by Mike at 2:19am · details texted · customer notified
How it works
Set the schedule once
Add your on-call people, a weekly or daily rotation, and the order Josie escalates: next tech, then the owner.
Josie pages with the summary
A phone call, not a text that gets missed: "Burst pipe, 12 Oak Street, customer agreed to the $189 fee. Press 1 to accept, 2 to pass."
Accepted, or escalated
On accept, the tech gets the details by text and the customer hears that a tech is calling back. No answer in 5 minutes: next person. Nobody accepts: the owner gets a call and an email.
- Weekly or daily rotations, or a fixed on-call person
- Escalation: next on call, then the owner, with a wait you choose
- Quiet hours and rules for which call types wake whom
- Phone-call pages with press 1 to accept, 2 to pass
- Customer gets a text when a tech accepts
- Page log on every call: who was called, when, and what they pressed
One line. Twelve ways it pays for itself.
One line for nights, overflow, hang-ups and leads. Every feature is on every plan.
At night
24/7 Emergency Line
Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
Emergency Fee Consent + Payment Link
States your after-hours fee and gets a clear yes before anyone is woken. Can text a payment link.
On-Call Paging + Schedules
Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
Next-Day Booking
Routine night calls get booked into tomorrow's first slots instead of "call us back".
During the day
Smart Call Routing
Daytime triage: urgent calls jump the queue and reach the right person or department.
Surge Overflow
When the office line is busy or a heat wave hits, Josie answers the overflow, all at once.
Hang-Up Recovery
Texts callers who hang up within 30 seconds and books them by text.
Instant Lead Reply
Forward lead emails from Angi, Thumbtack, Yelp, Google LSA and your website. Josie texts every lead in 60 seconds.
Missed-Booking Call Scoring
Scores calls your team answers and flags the ones that could have been booked but weren't.
Every day
Weekly Revenue Report
A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
Spanish + Multilingual Line
Josie switches to Spanish (or another language) when your caller does. Same triage, same paging.
Website Voice + Chat Widget
One script tag: website visitors talk or chat to the same Josie, with the same triage and paging.
Built for businesses that promise 24/7
Emergency Plumbing
HVAC
Water Damage Restoration
Locksmiths
Towing
Garage Door
Electricians
Emergency IT Support
Property Management
Several trades under one roof? See emergency home services.
Frequently asked questions
What happens if the on-call tech doesn't answer?
Josie waits the time you set (5 minutes by default), then calls the next person on the list, and finally the owner. If nobody accepts, the owner gets an email and a text, and the customer is told the honest next step.
Why a phone call and not a text?
A phone call wakes people up and gets an explicit accept. Texts get slept through. The tech also gets the full details by text once they accept.
Can different call types wake different people?
Yes. For example, sewage backups go to the plumber on call, no-heat calls to the HVAC tech, and everything else waits until morning.
Do my techs need an app?
No. Pages are ordinary phone calls and texts to their own phones.
What does it cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is included on every plan; plans differ only by minutes.
Keep the 24/7 promise tonight.
Book a 15-minute call and we'll set up your rules, fee and on-call schedule with you. Or start a trial and set it up yourself.
7-day free trial · cancel anytime