You promise 24/7.
Josie keeps the promise.
Josie answers every call after hours, asks the questions your best dispatcher would, and decides with your rules: wake the on-call tech, or book it for the morning.
7-day free trial · 200 AI min/mo · cancel anytime
The 24/7 promise breaks at night
Your website, your truck and your Google profile all say 24/7. At 2am the customer with water coming through the ceiling gets voicemail, or an operator who takes a message, or you, half asleep.
Callers in an emergency don't leave messages. 85% of callers who can't reach a business won't call back (BIA/Kelsey). They call the next company on Google, and that company gets the job.
Rapid Flow Plumbing emergency line, this is Josie. What's going on?
Water is pouring through my kitchen ceiling. I think a pipe burst upstairs.
I'm sorry, let's get someone out. Can you turn off the main water valve? It's usually by the water heater or where the line enters the house.
Okay, it's off. It's slowing down.
Good. What's the address?
Rule matched: "Active leak / burst pipe" → Emergency
How it works
Calls after hours go to Josie
Forward your line after hours (or all day). Josie picks up on the first ring, in your business name, on every call at once.
She triages with your rules
Start from a template for your trade (active leak, no heat, lockout, server down) and adjust it: what wakes a tech, what waits until morning.
Emergencies get dispatched, the rest get booked
Real emergencies go to fee consent and on-call paging. Routine calls get the first slot tomorrow. You get a summary of every call.
- Industry templates: plumbing, HVAC, restoration, locksmith, towing, garage door, electrical, IT support, property management
- Your own rules: which problems are emergencies, which wait until morning
- Safety lines first: gas smell, carbon monoxide, electrical hazards
- Answers unlimited calls at once, in your business name
- Keep your number: forward after hours, on no-answer, or all day
- Transcript, summary and recording of every call
One line. Twelve ways it pays for itself.
One line for nights, overflow, hang-ups and leads. Every feature is on every plan.
At night
24/7 Emergency Line
Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
Emergency Fee Consent + Payment Link
States your after-hours fee and gets a clear yes before anyone is woken. Can text a payment link.
On-Call Paging + Schedules
Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
Next-Day Booking
Routine night calls get booked into tomorrow's first slots instead of "call us back".
During the day
Smart Call Routing
Daytime triage: urgent calls jump the queue and reach the right person or department.
Surge Overflow
When the office line is busy or a heat wave hits, Josie answers the overflow, all at once.
Hang-Up Recovery
Texts callers who hang up within 30 seconds and books them by text.
Instant Lead Reply
Forward lead emails from Angi, Thumbtack, Yelp, Google LSA and your website. Josie texts every lead in 60 seconds.
Missed-Booking Call Scoring
Scores calls your team answers and flags the ones that could have been booked but weren't.
Every day
Weekly Revenue Report
A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
Spanish + Multilingual Line
Josie switches to Spanish (or another language) when your caller does. Same triage, same paging.
Website Voice + Chat Widget
One script tag: website visitors talk or chat to the same Josie, with the same triage and paging.
Built for businesses that promise 24/7
Emergency Plumbing
HVAC
Water Damage Restoration
Locksmiths
Towing
Garage Door
Electricians
Emergency IT Support
Property Management
Several trades under one roof? See emergency home services.
Frequently asked questions
What counts as an emergency?
You decide. Josie starts from a template for your trade (for plumbing: active leak, burst pipe, sewage backup, no water) and you move any category between "wake the on-call tech" and "book for the morning".
Do I keep my phone number?
Yes. You forward your existing number to Josie, after hours only, when nobody answers, or all the time. Customers keep calling the number they already know.
What happens in an unsafe situation?
Josie gives the safety line for your trade first: leave the house and call 911 or the gas company for a gas smell, get outside for a carbon monoxide alarm, stay away from water near outlets.
How is this different from my answering service?
Most answering services take a message and send it on. Josie triages with your rules, gets the caller to agree to your emergency fee, and calls your on-call tech until someone accepts.
What does it cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is included on every plan; plans differ only by minutes.
Keep the 24/7 promise tonight.
Book a 15-minute call and we'll set up your rules, fee and on-call schedule with you. Or start a trial and set it up yourself.
7-day free trial · cancel anytime