"We've been hacked." It's 11pm.
Josie pages your engineer.
Josie answers your after-hours line, identifies the client, sorts outages and security incidents from password resets, and pages your on-call engineer until someone accepts. Routine tickets wait until morning.
7-day free trial · 200 AI min/mo · cancel anytime
Northgate IT
Josie · Click to call
ALLOW MICROPHONE WHEN PROMPTED
Microphone required · 2-min demo limit · 5 calls remaining
Try a live after-hours call →
Northgate IT
Josie · Click to call
ALLOW MICROPHONE WHEN PROMPTED
Microphone required · 2-min demo limit · 5 calls remaining
How Josie handles your hardest calls
Ransom note on the file server
Josie tells the caller not to turn anything off or pay, gets the client and scope, and pages the on-call engineer.
Restaurant POS down before opening
Urgent under your rules: paged with after-hours rate agreed, accepted in minutes.
Password reset
Logged as a morning ticket. Nobody woken.
Your rules decide who gets woken
A starting template for emergency it support. Move anything between the two lists.
Wake the on-call tech
- Whole office or server down
- Suspected hack or ransomware
- Email down for everyone
- Phones or point-of-sale down at a business that's open
Book for the morning
- One user can't log in
- Password resets
- Printer problems
- New device setup
- Billing questions
Northgate IT after-hours support, this is Josie. Which company are you calling from?
Baker & Lane Dental. All our computers show a message saying our files are encrypted.
Please don't turn the computers off or pay anything. How many machines are affected?
Rule matched: "Suspected ransomware" → Emergency · paging Sam (on call)…
What emergency it support companies use most
24/7 Emergency Line
Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
On-Call Paging + Schedules
Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
Smart Call Routing
Daytime triage: urgent calls jump the queue and reach the right person or department.
Weekly Revenue Report
A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
Everything else Josie does
One line for nights, overflow, hang-ups and leads. Every feature is on every plan.
At night
24/7 Emergency Line
Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
Emergency Fee Consent + Payment Link
States your after-hours fee and gets a clear yes before anyone is woken. Can text a payment link.
On-Call Paging + Schedules
Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
Next-Day Booking
Routine night calls get booked into tomorrow's first slots instead of "call us back".
During the day
Smart Call Routing
Daytime triage: urgent calls jump the queue and reach the right person or department.
Surge Overflow
When the office line is busy or a heat wave hits, Josie answers the overflow, all at once.
Hang-Up Recovery
Texts callers who hang up within 30 seconds and books them by text.
Instant Lead Reply
Forward lead emails from Angi, Thumbtack, Yelp, Google LSA and your website. Josie texts every lead in 60 seconds.
Missed-Booking Call Scoring
Scores calls your team answers and flags the ones that could have been booked but weren't.
Every day
Weekly Revenue Report
A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
Spanish + Multilingual Line
Josie switches to Spanish (or another language) when your caller does. Same triage, same paging.
Website Voice + Chat Widget
One script tag: website visitors talk or chat to the same Josie, with the same triage and paging.
Other businesses that promise 24/7
Emergency Plumbing
HVAC
Water Damage Restoration
Locksmiths
Towing
Garage Door
Electricians
Emergency IT Support
Property Management
Several trades under one roof? See emergency home services.
Frequently asked questions
Can Josie check who the client is?
Josie asks for the company and the caller's name and includes them in the page and summary. You decide whether unknown callers get the emergency path.
Can after-hours work be billed?
Yes. Josie states your after-hours rate and gets agreement before paging, and the consent is on the transcript for your billing.
Do I keep my business number?
Yes. Forward your existing number to Josie after hours, when nobody answers, or all day. Customers keep calling the number on your trucks and your Google profile.
How much does it cost for a MSP?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. All 12 features are included on every plan; plans differ only by minutes.
Keep the 24/7 promise tonight.
Book a 15-minute call and we'll set up your rules, fee and on-call schedule with you. Or start a trial and set it up yourself.
7-day free trial · cancel anytime