Urgent calls go first.
To the right person.
During the day, Josie answers, works out what the caller needs, and sends urgent calls straight to the right tech, department or manager. Routine calls get answered or booked without interrupting anyone.
7-day free trial · 200 AI min/mo · cancel anytime
Calls bounce around the office
An urgent call waits behind three quote requests. A customer gets transferred twice and hangs up. Your best tech gets interrupted for a billing question.
Our whole office lost internet and the phones are down.
That sounds urgent. How many people are affected?
All twelve of us.
Rule matched: "Office-wide outage" → Urgent → transferring to Service desk
I'm connecting you to our service desk now and passing on the details.
How it works
Describe your team
List who handles what: emergencies to the on-call tech, billing to the office, new installs to sales.
Josie asks and decides
She works out what the caller needs and how urgent it is, using the same rules as your emergency line.
Warm transfer with a brief
Urgent calls are transferred with a short summary so nobody has to ask twice. Everything else is answered or booked.
- Routes by caller need and urgency
- Warm transfer with a spoken brief
- Per-person or per-department destinations
- Falls back to booking or a message if nobody picks up
One line. Twelve ways it pays for itself.
One line for nights, overflow, hang-ups and leads. Every feature is on every plan.
At night
24/7 Emergency Line
Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
Emergency Fee Consent + Payment Link
States your after-hours fee and gets a clear yes before anyone is woken. Can text a payment link.
On-Call Paging + Schedules
Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
Next-Day Booking
Routine night calls get booked into tomorrow's first slots instead of "call us back".
During the day
Smart Call Routing
Daytime triage: urgent calls jump the queue and reach the right person or department.
Surge Overflow
When the office line is busy or a heat wave hits, Josie answers the overflow, all at once.
Hang-Up Recovery
Texts callers who hang up within 30 seconds and books them by text.
Instant Lead Reply
Forward lead emails from Angi, Thumbtack, Yelp, Google LSA and your website. Josie texts every lead in 60 seconds.
Missed-Booking Call Scoring
Scores calls your team answers and flags the ones that could have been booked but weren't.
Every day
Weekly Revenue Report
A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
Spanish + Multilingual Line
Josie switches to Spanish (or another language) when your caller does. Same triage, same paging.
Website Voice + Chat Widget
One script tag: website visitors talk or chat to the same Josie, with the same triage and paging.
Built for businesses that promise 24/7
Emergency Plumbing
HVAC
Water Damage Restoration
Locksmiths
Towing
Garage Door
Electricians
Emergency IT Support
Property Management
Several trades under one roof? See emergency home services.
Frequently asked questions
Does the caller have to press buttons?
No. Callers just say what they need. There's no phone menu.
What if the person isn't available?
Josie takes the details, books a callback or follows your fallback rule, and sends the summary to the person it was meant for.
What does it cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is included on every plan; plans differ only by minutes.
Keep the 24/7 promise tonight.
Book a 15-minute call and we'll set up your rules, fee and on-call schedule with you. Or start a trial and set it up yourself.
7-day free trial · cancel anytime