1. Information We Collect

From you (the business owner), we collect: your business name, address, website, and description; the services and hours you offer; your greeting, FAQs, and custom instructions for Josie; contact numbers you provide for call transfer, emergency escalation, and SMS/email notifications; your account email; and status/usage data such as minutes used, plan, call-handling mode, and calendar connection state. From calls handled on your behalf, we collect the caller's phone number, call recordings, transcripts, summaries, and call duration. If you connect HireJosie through the ChatGPT app, the business and call data above is also what's read and written through that connection — see "Third-Party Services" below. We do not sell personal data to third parties.

2. How We Use Your Information

We use your information to provide the HireJosie service, including answering calls, sending post-call SMS summaries to callers, sending appointment confirmations, and delivering call summary emails to business owners. Call data is used exclusively to serve your business. We may use anonymized, aggregated data to improve our service quality.

3. AI-Generated Call Handling

Calls to a HireJosie-powered business number are answered by an AI voice system ("Josie"), not a human. Josie's responses are generated in real time from the business information you provide (hours, services, FAQs, pricing) and the content of the live call, and may be imperfect. We disclose to callers that they are speaking with an automated assistant. Call audio is transcribed and processed by our AI providers (see "Third-Party Services" below) to generate responses, summaries, and bookings.

4. SMS and Text Messaging

HireJosie sends transactional SMS messages to callers after their phone call with your AI receptionist ends. These messages include a summary of the call and any follow-up actions discussed. Booking confirmation messages are sent when appointments are scheduled during a call. Messages are sent only to individuals who have initiated a phone call to a business using HireJosie — we never send unsolicited messages or marketing texts to people who have not called. Message frequency depends on call volume and is limited to one message per call interaction. Message and data rates may apply. Callers can opt out of receiving SMS messages at any time by replying STOP to any message. Opt-out requests are processed immediately. Callers can re-subscribe by replying START. We do not share caller phone numbers with third parties for marketing purposes. For SMS-related questions, contact hello@hirejosie.ai.

5. Caller Phone Number Data

Phone numbers of callers who interact with your AI receptionist are collected and stored to deliver call summaries via SMS, enable callback functionality, and provide call history in your dashboard. Caller phone numbers are associated with the business they called and are not shared across businesses or with any third parties. Callers who opt out of SMS will have their opt-out preference stored to prevent future messages, but their phone number may still appear in your call history for business record-keeping purposes.

6. Data Retention

Call recordings and transcripts are retained for 90 days by default. SMS message records are retained for 90 days. You may request earlier deletion at any time from your dashboard. Account data is retained for 30 days after account cancellation before permanent deletion. Opt-out records are retained indefinitely to ensure we never send messages to individuals who have opted out.

7. Third-Party Services

We use Twilio for telephone and SMS services, and Vapi for AI voice processing. These providers process call and message data on our behalf under their own privacy policies and data processing agreements. If you use HireJosie through the ChatGPT app, the business and call data described in "Information We Collect" is sent to and from OpenAI as part of that connection, and is additionally subject to OpenAI's own privacy policy for that surface. We do not sell or share your data with any other third parties.

8. Data Sharing and AI Processing

We do not sell, rent, or share personal data for advertising or marketing purposes. We use third-party service providers (Twilio for communications, Vapi for AI voice processing, and OpenAI when you connect HireJosie through the ChatGPT app) to process data strictly on our behalf or as part of that connection. We do not use your data or your callers' data to train public AI models. Data is used only to provide the HireJosie service and, in aggregated and anonymized form, to improve it.

9. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or misuse, including encryption of data in transit and access controls on production systems.

10. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing hello@hirejosie.ai. Callers may opt out of SMS messages by replying STOP to any message or by contacting us at hello@hirejosie.ai. California residents have additional rights under CCPA. EU residents have rights under GDPR.

11. Contact

For privacy questions, SMS opt-out requests, or to exercise your data rights, contact us at hello@hirejosie.ai.

Privacy Policy