Big-team QA vs small-team QA
| Call centre QA | Small team QA | |
|---|---|---|
| Reviewers | Dedicated QA staff | The owner, 20 minutes a week |
| Sample | A few % of calls | Every call, scored automatically |
| Scorecard | Dozens of items | Five or six items about booking |
| Output | Agent scores, compliance | A list of missed jobs to call back |
A 20-minute weekly routine
- Read the weekly booking rate and compare with last week.
- Open the flagged calls (bookable, not booked).
- Call back anyone who hasn't booked elsewhere.
- Pick one pattern to coach this week.
Do you do sewer line inspections?
Office: "Yes, we do." Caller: "Great, thanks." (call ends)
Flag: bookable, not booked · no booking asked for
Privacy and retention
Recorded calls should carry a consent announcement where required and be kept only as long as needed. HireJosie follows its 90-day retention policy for recordings and transcripts. More in Missed-Booking Call Scoring.
What Josie does
- Missed-Booking Call Scoring: Scores calls your team answers and flags the ones that could have been booked but weren't.
- Weekly Revenue Report: A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
- Smart Call Routing: Daytime triage: urgent calls jump the queue and reach the right person or department.
- For your trade: 24/7 Emergency Answering Service for Home Service Companies
Common questions
What is call quality assurance?
Reviewing calls against a standard to find problems and coach staff. For small service businesses, the most useful standard is whether bookable calls were booked.
Do small businesses need call QA software?
They need the result (a weekly list of missed jobs and a booking rate) more than the software. Automated scoring gives that without a QA team.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.