Answering isn't booking
Most owners measure the phone by whether it was answered. But an answered call that ends with "okay, thanks" and no appointment is a missed job that looks like a handled one.
The four ways answered calls go unbooked
| Pattern | Fix |
|---|---|
| "It depends" to a price question | Give a range or the diagnostic fee, then offer a time |
| No time offered | Always offer two specific times |
| No details taken | Take name and number before anything else |
| "Call us back when you're ready" | Book a tentative slot instead |
Tuesday 11:05 · office answered · price question · no time offered · flagged
Wednesday 9:00 · owner called back from the flag list · booked Thursday 1pm
See your list every Monday
The Weekly Revenue Report includes "bookable calls your office missed", with names and numbers, from Missed-Booking Call Scoring. Book a demo and we'll walk through what that list looks like.
What Josie does
- Missed-Booking Call Scoring: Scores calls your team answers and flags the ones that could have been booked but weren't.
- Weekly Revenue Report: A 7am morning report and a Monday email in dollars: emergencies, fees agreed, jobs won back.
- Hang-Up Recovery: Texts callers who hang up within 30 seconds and books them by text.
- For your trade: 24/7 Emergency Answering Service for Home Service Companies
Common questions
How do I find calls my office didn't book?
Score answered calls for whether they were bookable and whether they ended in a booking. HireJosie lists the misses every week with the reason and recording.
Is it worth calling unbooked callers back?
Often, yes. Many haven't booked anyone yet, and a same-week callback with a specific time wins a share of them.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.