Two kinds of missed call text back
| Auto-reply only | Conversational text back | |
|---|---|---|
| First text | "Sorry we missed you, we'll call back" | "Sorry we missed you, what can we help with?" |
| When they reply | Someone on your team has to answer | The reply is handled and the job booked |
| After hours | Reply sits until morning | Triage and booking happen right away |
| Emergencies by text | Missed | Same fee consent and paging as calls |
What to write
Short, your business name first, a question that invites a reply, and opt-out wording. Avoid links in the first text; they look like spam.
Example
Hi, this is Arctic Air HVAC, sorry we missed your call. What can we help with? Reply STOP to opt out.
need a tune up before winter
Happy to. We have Tuesday 10am or Wednesday 2pm. Which is better?
tuesday
Booked Tuesday 10:00am · confirmation sent
Speed matters because 85% of callers who can't reach a business won't call back (BIA/Kelsey).
What Josie does
- Hang-Up Recovery: Texts callers who hang up within 30 seconds and books them by text.
- Instant Lead Reply: Forward lead emails from Angi, Thumbtack, Yelp, Google LSA and your website. Josie texts every lead in 60 seconds.
- Next-Day Booking: Routine night calls get booked into tomorrow's first slots instead of "call us back".
- For your trade: 24/7 Emergency Answering Service for Home Service Companies
Common questions
What is missed call text back?
An automatic text to anyone whose call your business missed, usually within a minute, from your business number.
Is missed call text back legal?
Texting someone who just called you, once, with clear opt-out wording, is the common approach. Never text anyone who has opted out.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.