Why people hang up
| What they hear | What they do |
|---|---|
| Ringing past four or five rings | Assume nobody's there; call the next company |
| "Press 1 for…" | Hang up and try a business that answers |
| Voicemail greeting | Most don't leave a message |
| Hold music | Hang up when it drags on |
85% of callers who can't reach a business won't call back (BIA/Kelsey). A hang-up is usually a customer already dialling someone else.
Why a text works
The caller is still holding their phone. A text from the number they just called is recognisable, doesn't require them to call again, and can be answered from a job site, a meeting, or a noisy kitchen.
Caller hung up after 6 seconds · text sent 22 seconds later
Hi, this is Rapid Flow Plumbing, sorry we missed you. What can we help with? Reply STOP to opt out.
Kitchen sink is backed up. Need someone this week
We can come Thursday at 9am or 1pm. Which works?
Rules for texting hang-ups
- Only text people who just called you.
- Once per number per 24 hours.
- Skip spam, your own staff and anyone who has opted out.
- Include opt-out wording (Reply STOP).
- Send from your business number so people recognise you.
Those are the rules Hang-Up Recovery follows.
What Josie does
- Hang-Up Recovery: Texts callers who hang up within 30 seconds and books them by text.
- Surge Overflow: When the office line is busy or a heat wave hits, Josie answers the overflow, all at once.
- 24/7 Emergency Line: Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
- For your trade: 24/7 Emergency Answering Service for Home Service Companies
Common questions
Should I text customers who hang up?
A single, quick text from your business number to someone who just called you, with opt-out wording, is a common way to recover the conversation. Don't text repeatedly or anyone who has opted out.
How fast should the text go out?
Within about 30 seconds, while the caller is still holding their phone and before they reach a competitor.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.