The roadside call checklist
| Ask | Why |
|---|---|
| Are you somewhere safe, off the road? Is anyone hurt? | Safety; 911 first if anyone is injured |
| Road, direction, nearest exit or mile marker, landmark | Driver finds them first time |
| Vehicle make, model, and is it drivable? | Right truck |
| Where should it go? | Mileage and the quote |
| Your rate (hook-up plus per mile), and a yes | No disputes at the roadside |
Example call
My car died on I-45 northbound near exit 60.
Are you off the road and safe? What car is it, and where do you want it taken?
On the shoulder. Honda Civic, to my house in Spring.
The hook-up is $95 plus $4 a mile. Shall I send a driver now?
Fee agreed · paging driver on call… accepted · ETA text sent
When the driver doesn't answer
Drivers sleep through texts. A paging call with "press 1 to accept" gets an explicit answer, and an escalation chain means the next driver, then the owner, gets called if nobody does. See escalation chains explained.
Meanwhile the customer is told what's happening. 85% of callers who can't reach a business won't call back (BIA/Kelsey); a stranded driver left without an update calls another company.
What Josie does
- 24/7 Emergency Line: Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
- On-Call Paging + Schedules: Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
- Emergency Fee Consent + Payment Link: States your after-hours fee and gets a clear yes before anyone is woken. Can text a payment link.
- For your trade: 24/7 Answering Service for Towing Companies
Common questions
Can an AI answering service take highway locations accurately?
Josie asks for the road, direction, exit or mile marker and a landmark, then repeats it back for confirmation before paging the driver.
Does it work with motor club calls?
Josie answers calls to your number. Motor club dispatches that come through their own systems are unaffected.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.