Why it matters for emergency calls
An emergency is the worst time to struggle with a second language. A caller who can't make themselves understood hangs up and calls a company that speaks their language.
85% of callers who can't reach a business won't call back (BIA/Kelsey).
How it works
| Step | In Spanish | For your team |
|---|---|---|
| Greeting | English first, switches as soon as the caller speaks Spanish | |
| Triage questions | In Spanish | |
| Safety lines | In Spanish | |
| Fee | Your wording, in Spanish | Consent recorded |
| Page and summary | In English |
Hola, hay agua saliendo debajo del fregadero y no para.
Entiendo. ¿Puede cerrar la llave de paso debajo del fregadero? ¿Cuál es la dirección?
La visita de emergencia fuera de horario cuesta $189 y se descuenta de la reparación. ¿Quiere que enviemos a alguien esta noche?
Fee agreed · page to on-call plumber in English
No menu, no hire
No "press 2 for Spanish" (which loses callers) and no need to hire bilingual night staff. See Spanish + Multilingual Line, or read this guide in Spanish: servicio de contestador 24 horas para plomeros y HVAC.
What Josie does
- Spanish + Multilingual Line: Josie switches to Spanish (or another language) when your caller does. Same triage, same paging.
- 24/7 Emergency Line: Answers every after-hours call and sorts real emergencies from routine jobs with your rules.
- On-Call Paging + Schedules: Calls your on-call tech with the details. Press 1 to accept. No answer? Next person, then you.
- For your trade: After-Hours Answering Service for Emergency Plumbers
Common questions
Do I need a bilingual receptionist for Spanish-speaking customers?
Not with HireJosie: Josie switches to Spanish when the caller does, runs the same triage and booking, and sends your team the summary in English.
Can callers switch languages mid-call?
Yes. Josie follows the caller's language.
What does HireJosie cost?
HireJosie is $29/month for 200 AI minutes, starting with a 7-day free trial — cancel before day 7 and you pay nothing. Pro is $79/month for 500 minutes, with $0.25/minute overage after that. Every feature is on every plan, and every plan starts with a 7-day free trial.